Abstract: Ove Wrist & Co., a full-service supplier to the shipping industry, was looking for a tool to help it optimize its business processes and get more information about the billions of transactions processed each year. Implementing a business intelligence (BI) solution allowed the company to bid on jobs faster,
retrieve details about individual customers, and improve the overall customer experience. Find out how.
PubDate: 9/30/2008 4:20:00 PM
Abstract: Soudronic AG’s incoming order confirmations were getting out of hand and finding misfiled critical documents was increasingly laborious. Before implementing OCR for AnyDoc, documents were printed and filed in binders, together with supporting documentation. With AnyDoc’s optical character recognition solution, Soudronic can retrieve its documents more quickly, and its labor and storage costs have been reduced.
Abstract: The road to implementing customer relationship management (CRM) systems is fraught with risk and littered with failure. Paradoxically, reams have been written by industry practitioners explaining why CRM projects fail, yet the same patterns and mistakes are repeated—over and over again. While there is no magic bullet, following some simple guidelines can help assure CRM success for your organization.
Abstract: Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.
Abstract: The Internet allows us to access information from anywhere in the world. However, access to documents is a barrier to many remote workers and travelers who rely on people in the office to retrieve files from cabinets and fax or e-mail those documents. Learn how document management systems (DMSs) can help create, manage, audit, and retain documents in a company-wide, controlled, and remotely accessible filing structure.
Abstract: Today, SAP is in the process of completing one of its most aggressive new product launches in its history by introducing its
Abstract: Companies that have moved from a highly reactive environment to a more planned one notice significant improvement. A computer maintenance management or enterprise asset management system is useful tool to create a planned environment, help build accurate equipment history, and develop comprehensive analysis capability.
Abstract: After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.
Abstract: On August 3, Lawson Software, a provider of Internet-enabled business applications, announced it had won the largest contract in its history to extend its healthcare market leadership. Earlier, on July 20, Lawson Software announced financial results and its year-over-year growth statistics for the year ended May 31, 2000.
Abstract: A brief introduction to Lectra, a specialized vendor in the CAD, CAM, and PLM industry, including history, product offerings, and achievements, as well as expectations and recommendations to the vendor’s future growth.
Abstract: In this spotlight report, David Clark examines Pronto Software. Learn all about the product’s history and marketing positioning, as well as its strengths, competitors, and challenges. Also featured in this Spotlight Report: a high-level overview of PRONTO-Xi Functionality.
Abstract: Oracle does not have a history of major acquisitions, let alone experience with the subsequent integration efforts. Run by a management team that has never maneuvered a company through a large takeover, will Oracle be capable of digesting PeopleSoft?
Abstract: Seagate Software has announced a new chapter in its corporate history by changing its name to Crystal Decisions. Crystal Decisions is an information infrastructure company that is a market leader in business intelligence, specifically for query and reporting tools. The new name reflects that of its flagship product, Crystal Reports.
Abstract: Knowing the history and evolution of enterprise applications is essential to understanding their current use and future developments. Each step in the evolution of the software is built on the fundamentals and principles developed within the previous one, which holds true for the contemporary phase of the 2000s as well.
Abstract: Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history, its functionality remains critical and CRM is being absorbed into ERP solutions?
Abstract: The 10 Open Source Tenets, Dealing with Open Source Legal Issues, Obama Going Open Source, Open Source Software History, Free Software Movement (FSM)
Abstract: Companies that have moved from a highly reactive environment to a more planned one notice significant improvement. A computer maintenance management system (CMMS) or an enterprise asset management (EAM) is a useful tool to create a planned environment, help build accurate equipment history, and develop comprehensive analysis capability. Reprinted with permission from Plant Engineering and Maintenance magazine.
Abstract: Once again, Computer Associates is executing the largest software acquisition in history, eclipsing its Platinum Technology buyout of 1999, which was the previous record holder.
Abstract: Knowing the history and evolution of ERP is essential to understanding its current application and its future developments. Each step in the evolution of ERP is built on the fundamentals and principles developed within the previous one.