Abstract: On November 12, J.D. Edwards & Company, a leading provider of agile E-Business solutions, announced that more than 600
customers around the world are using J.D. Edwards' OneWorld enterprise software suite. This milestone marks a more than 400% increase over one year ago and proves that J.D. Edwards is delivering the right technology to the market at the right time.
PubDate: 11/24/1999
Abstract: Ramco Systems returned to Las Vegas for its annual user group meeting in North America in October of 2003. We review the progress that Ramco has made on its promises to customers at the last user conference, the customers’ reactions to the progress, and where Ramco and its customers will go from here.
Abstract: Acquiring and retaining customers is crucial to an organization’s long-term success and growth. Finding new customers is more expensive and labor-intensive than maintaining a current client base. Haphazard marketing plans can be costly and ineffective, but customer loyalty solutions don’t have to be expensive. There are customer retention tools that can help your marketing teams hold on to your existing customers.
Abstract: No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A customer relationship management (CRM) solution that encompasses all aspects of your business gives customers unprecedented visibility into the actions that impact them. Ultimately, this leads to greater accountability within the organization, and greater satisfaction among customers.
Abstract: Stiff competition, declining profit margins, and changing consumer requirements have made mass customization necessary. But time-strapped customers don’t tolerate long sales cycles or unnecessary complexity. A self-service product configurator is one way to give customers what they want, and in a short period of time. Discover the three signs your product configurator may not be meeting your—or your customers’—needs.
Abstract: In the white paper get closer to your best
customers, you'll find a host of new ideas and proven best practices for dealing with
customers more ef...
Keywords: closer best customers, closer, best, customers, best customers, closer customers, closer best.
Abstract: @Home has been scanning their own customers to see if they are running news or webservers. If you're one of their spam happy customers, cut it out. If you've been a past victim of spam coming through their networks, hopefully some good will come out of this.
Abstract: SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners with learning management systems (LMSs). Find out why they’re using LMS functionality to help drive their business globally while maintaining performance standards.
Abstract: The Internet and big-box retailers have changed the way products from MP3 players to garden tillers reach the market. Customers now have a direct pipeline, via the Internet, to the name on the label of the products they buy. And those customers are going back in droves to the manufacturers instead of the retailers for product support. How can you distinguish your brand, given this new market dynamic? Find out now.
Abstract: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.
Abstract: An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.
Abstract: ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the vendor to provide its customers with easy migration paths to updated technology.
Abstract: ROI Systems' strategy in terms of enhancing its product only in tune with ensuring its customers' delight has apparently been paying off in terms of staffing and resellers expansion and company growth. This should come as welcome news these days when even much bigger competitors that have traditionally touted more sizzling products, more widespread geographic coverage and/or a sharper vertical focus are posting dismal results and hardly any new accounts.
Abstract: To continue to be healthy, an enterprise software vendor either needs a defendable niche or a large market share. For the latter, acquisitions are often required to grow and prosper. With revenue streams shifting from new accounts to up- and cross-sales to existing customers, software support and services, a large customer base is the key to continued health.
Abstract: The recent merger of Oracle and PeopleSoft requires, among many other things, finding a perfect balance between cultivating the install base versus the zeal for snagging brand new customers.
Abstract: In the on-demand webcast how to keep your best
customers and people in tough times, you'll find out how to build closer relationships with your exi...
Keywords: keep best customers people tough times, keep, best, customers, people, tough, times, best customers people tough times, keep customers people tough times, keep best people tough times, keep best customers tough times.
Abstract: Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you think they perceive?
Abstract: It’s easy to blame a poor service experience on the person who delivered it. But usually customer service failure can trace its root cause back to the technology and processes agents use—systems that are hard to navigate, don’t give access to vital data, and don’t provide multichannel integration with a clear view of customers. Learn how a multichannel system can enable a more effective customer experience strategy.
Abstract: With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a system that serves 5,500 Deutsche Bank employees, and includes information on over 10,000 customers. Find out how Deutsche Bank saved up to 40 percent in development costs.