Abstract: There are many
articles on customer relationship management (CRM) and its benefits. These
articles are usually targeted towards large organizations, and don’t focus on the needs and objectives of small
business owners. However, it’s essential for small
business owners to know what CRM really is, and why and how CRM can help retain existing customers and help their
business grow.
PubDate: 1/15/2007 11:37:00 AM
Abstract: With business intelligence (BI), decision-makers can feel the organization’s pulse, evaluate the performance of key business functions, and take action based on their analysis. However, many organizations invest time, money, and resources in BI processes, only to waste their newfound capabilities. Why? And, more importantly, how do you ensure that your BI solution won’t be one of them?
Abstract: Business intelligence (BI) is a priority for many organizations, promising enhanced visibility and improved efficiencies. But for those with existing enterprise resource planning (ERP) systems, implementing or updating a BI program raises especially interesting challenges. This set of vendor-neutral articles outlines best practices for creating or optimizing BI programs that effectively leverage existing ERP investments.
Abstract: Learn more about SAP BusinessObjects in this special report, featuring three SAP Insider articles about business intelligence (BI). Part one explains how better interaction with your business data yields better answers to your questions; part two examines whether BI is ready for a broader audience; and part three sheds some light on how decision makers in four different industries are using BusinessObjects.
Abstract: Today’s knowledge workers spend more time sorting though a huge amount of information and less time adding value to it. Enterprises have responded by moving to a self-service business intelligence (BI) model. But that often conflicts with efforts to control, secure, centralize, and optimize their BI environments. Learn how you can get the right data now, while maintaining information quality and operational security.
Abstract: If you’re not on top of the range of business intelligence (BI) functionality that has evolved over the past 15 years, this framework can help. There’s a fundamental shortcoming in most BI tools today, as a single architecture cannot support the full range of BI functionality—leading to excessive costs, delays, and user dissatisfaction. Learn about a solution that covers the five different styles of BI functionality.
Abstract: SAP has gained connectivity to virtually any source on the plant floor and analytical functionality through its acquisition of Lighthammer's products for plant intelligence. SAP users in the process of evaluating plant intelligence solutions should seriously consider Lighthammer.
Abstract: Sterling Software, Inc. (NYSE: SSW) announced general availability today of its new EUREKA:Intelligence product, a 100% Java, Web-Based Integrated, Query, Analysis and Reporting tool that allows users to easily query, manipulate and format data for personal or shared use. EUREKA:Intelligence is suited for large, distributed organizations that require general purpose analyses reporting requirements for a large portion of business users.
Abstract: There is a presumption that enterprise performance management and business intelligence initiatives must be supported by data warehouses. Conceptually, the data warehouse provides a central point where a copy of data from multiple locations is stored and optimized for reporting. In practice, however, it is possible to access powerful business intelligence, analytics, and reporting, without relying on a data warehouse.
Abstract: When it comes to marketing, sales and customer service there’s no question that the second approach delivers higher value—especially in an age when companies are combating unprecedented competition while being forced to do more with less. The reality is this: choose the second example or risk being second best. This white paper explores why actionable business intelligence is so critical in today’s business environment and how Maximizer Software’s customer relationship management (CRM) solution can be used to deliver actionable intelligence when and where it’s needed most.
Abstract: No matter the size of your company, you need critical business information and integrated reporting. Small to medium enterprises (SMEs) shouldn’t discount the importance of business intelligence (BI). In fact, most SME owners make decisions based on a best guess, and don’t know the value of business intelligence (BI) systems. But you don’t have to empty your coffers—new BI software is Web-based and affordable. Learn more.
Abstract: If you’re considering investing in business intelligence (BI) software, you need to know about the features and functionalities BI solutions offer, and how to use them to improve your business performance. The Oracle Business Intelligence Suite Enterprise Edition Plus (OBIEE Plus) is a suite of BI products with a range of capabilities. Find out if OBIEE Plus offers your company the BI tools you need.
Abstract: QlikTech develops and provides a complete suite of powerful business intelligence and data analysis software called QlikView (pronounced click-view). QlikView’s powerful business intelligence and analytics engine is utilizing patented AQL technology to build a non-relational, highly space-efficient associative database residing in RAM. This results in interactive, easy-to-use business analytics applications that are considerably more flexible and faster to deploy compared with traditional business intelligence and OLAP solutions. The purpose of this paper is to provide an introduction to the QlikView user interface and descriptions of the various features that set QlikView apart from other database interfaces.
Abstract: In conversation with the Open For Business (OFBiz) project leader, David Jones, TEC discovers some of the challenges in raising an open source enterprise software solution. Mr. Jones explains his vision in this first part of three articles on maintaining a business centered around Free and open source software for the enterprise.
Abstract: Anyone even peripherally exposed to business media that touch on enterprise application technology has seen the term service-oriented architecture (SOA) bandied about in advertisements and articles. Given the central role of SOA in information technology, it is important to get beyond a buzzword level understanding. There are three key concepts surrounding SOA: granularity, Web services, and change management.
Abstract: The star above small and medium businesses (SMB) has never been so bright. CRM solution vendors are courting this market segment extensively. This is the second of a series of articles that look at strategies deployed by major enterprise solution vendors to attract the SMB decision makers and whether those vendors are ''dumbing down'' their enterprise software for the mid-market. This article evaluates SAP's mid-market solutions and its implementation approach.
Abstract: As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and acted upon or do the large players simply offer a smaller mockup of their existing enterprise solutions. This article, which evaluates the PeopleSoft mid-market CRM solution, is the first of a series of research articles that focus on the mid-market applications provided by large CRM vendors.
Abstract: Software integration is critical to business success, especially if your business has been up and running for a few years. But what does software integration really mean? SOA? Web services? Find out with a comprehensive guide to software integration, including today's top software integration FAQs, as well as links to free articles to help you understand what steps you should take for software integration success.
Abstract: There is a method to take you through the positioning process, where success depends on understanding three Cs--your Customer, your Competition, and your Channel. This series of articles will explain how to use them to gather intelligence, challenge assumptions, and test your positioning.