Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
Abstract: Real estate firm The Norris Group was holding ten years of customer history with an
online e-mail marketing vendor. Costly errors, data loss, and the lack of vital features convinced the firm to find a new solution that would store data and make it available whenever needed. Find out how the new
online solution safeguards, analyzes, and shares customer data with employees, while easing the IT administrative burden.
PubDate: 6/16/2008 2:37:00 PM
Abstract: A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use customer data specific to its operations, to acquire and retain more customers. Discover how the hosted CRM solution helps ensure business continuity and other benefits.
Abstract: Noble Trade, a wholesale distributor of industrial materials, lacked a customer relationship management (CRM) system. Customer data wasn’t organized, and customer activity history was being lost. To address these issues, managers selected Microsoft® Dynamics CRM Online as the company’s CRM solution. One of the benefits is better collaboration between sales and service, leading to increased customer satisfaction.
Abstract: Online recruiting is one of the pillars of smart recruiting strategies for firms in every sector. Job seekers and employers alike are turning to electronic resources for their job search and recruiting processes. But human resources staff may not know the best practices for online recruitment, and should stay on top of online recruitment trends. Get a clearer picture of the impact and implications of online recruitment.
Abstract: Online consumers need greater assurance that Web sites are legitimate and that their confidential information will be protected from malicious activity. Download this VeriSign white paper to learn more about new approaches to online security that can lead to increased online transactions, reduced shopping cart abandonment, and an improved bottom line.
Abstract: Online SRM helps to reduce the time spent on transactional details and put more emphasis on strategic activities.
Abstract: Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI).
Abstract: Useful reading for any online business, this white paper offers helpful hints for establishing comprehensive duty of care procedures. When setting up an online business, it is important to consider the legal aspects required—most importantly, an adequate privacy policy, and legally binding terms and conditions. Find out more.
Abstract: Are you still using tape, compact disc, or zip drives to do manual data backups? If you still don’t believe an automated online backup is the best way to protect your data, you should take a closer look. Learn what the seven misconceptions about online backups are, and why you shouldn’t worry about transferring your critical business data over the Internet—remote data backup isn’t as hard as it seems.
Abstract: How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.
Abstract: Gaining the trust of online customers is vital for the success of any company with an online presence, particularly those that require sensitive data to be transmitted. This VeriSign white paper explores the latest developments in website security that online businesses should consider to build consumer confidence, protect their valuable brand, safeguard sensitive information, and increase transactions.
Abstract: It is important to understand potential online security risks—and to ensure you’re fully protected against them. With security technologies and online risks changing every day, it is not always easy to stay abreast of the latest advancements. This VeriSign guide will demystify the technology involved and give you all the information you need to make the best decision when considering your online security options.
Abstract: In an effort to assist corporations in preventing security related losses, Ernst & Young announced that it is spinning off a new online security venture. The new venture's lead product line is their Security Vulnerability Assessment service.
Abstract: Responsys has announced public beta availability of a web-based application designed to let small and mid-sized firms conduct online permission marketing campaigns. The company offers free use of the product for small campaigns during the beta period.
Abstract: False myth and common misconceptions are preventing hospitals and clinics from adopting online appointments.
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Abstract: Online advertising is no longer an option, it is a requirement. Sales analysis and customer information gathering are just a few of the benefits.
Abstract: Everything stems from your keywords since it is these words that will let you be visible to the billions of online searchers.
Abstract: As Expedia’s early rapid growth stabilized, the online travel company’s IT department sought ways to help employees become more productive and collaborate more effectively across long distances. Microsoft® Exchange Server 2007 was deployed and integrated with Microsoft Windows® SharePoint® Services. Discover how Expedia benefits by enabling remote users to access network documents, and more.