Abstract: More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition,
retention, and cross-sell programs. It is a costly operation to develop such functionality from scratch. Vendors like I-Impact offer packaged application providers the opportunity of a shortcut.
PubDate: 1/30/2004
Abstract: Customers today have high expectations of service levels. Many businesses have mistakenly assumed they can’t know customers personally because of the rapid pace of business. But with the right tools, you can gather details about your customers that help develop and maintain customer loyalty. Learn how basic customer relationship management (CRM) functionality can help you improve customer retention and acquisition.
Abstract: Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability.
Abstract: A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy for actually using that data. Here is an overview of how to evolve the focus of a data strategy to specifically suit both the acquisition and retention phases.
Abstract: Regulations regarding digital information use, storage, and protection are meant to help maintain the integrity and security of public and private networks. Compliance measures such as the payment card industry (PCI), the Gramm-Leach-Bliley Act (GLBA), and others focus on the long-term retention and integrity of all data. Achieving secure, long-term data retention is easier with log management and incident response tools.
Abstract: Indiana, US-based Old National Bancorp owns multiple financial services operations and offers a range of services. With over 3,000 employees, the bank needed a comprehensive policy-based e-mail retention plan to address compliance, legal discovery, and the exponential growth of message stores. Learn how an e-mail retention solution helped the bank meet compliance, scalability, and information life cycle management needs.
Abstract: The rise of electronic records is having a profound effect on business litigation. Electronic records are now so important that the litigation rules in US federal courts have been officially amended to give judges and litigants more guidance on coping with records. IT managers tasked with setting policies for e-mail retention should understand the amended rules before any lawsuit is started or anticipated. Learn more.
Abstract: Unfortunately, electronic documents are rarely categorized based on records management standards or retention policies. Organizations facing numerous claims, litigations, government investigations, or audits realize that identifying, locating, and reviewing electronic data is time-consuming and costly. A solution that helps archive and search for your vital electronic data can also ease your efforts to comply. Learn more.
Abstract: Onboarding is not a “nice-to-have,” but rather a need-to-have. You spend considerable time and money filling job vacancies—so why not take steps to ensure new hire retention? When you leverage new employees’ experience into competitive advantage, you’ll see greater efficiency, gains in retention and productivity, and the improved company brand that result from an engaged and motivated workforce. Find out how.
Abstract: Reliance on enterprise data is growing at exponential rates. And thanks to internal processes and legal requirements, the period of time that data must be retained is increasing—as is the cost of retaining the data itself. As storage needs grow, the cost of deploying siloed storage systems is becoming unmanageable. Find out how consolidating resources can translate into bottom-line savings for your enterprise.
Abstract: PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of archived data, while permitting users to customize methodologies. However, knowledge managers should ask what software tools must be used in conjunction with PDF/A to ensure electronic archival material is accessible, searchable, and reliable in the long term.
Abstract: Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.
Abstract: Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of ownership.
Abstract: Callidus Software's latest enterprise incentive management and sales performance management product suite for the insurance sector aims at helping insurance carriers improve agent retention and at providing producers with the best service possible.
Abstract: Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention issues, move forward with “green” and corporate social responsibility initiatives, and even has a viable new product version to offer Baan users.
Abstract: USWEB/CKS has announced it fourth quarter results. Its performance is on the money, and continues to drive forward as it goes through expansion by mergers and organic growth. The expansion is directed at providing end-to-end services, for which the merger with Whittman-Hart is a key component. For users, this means that USWEB/CKS can address high-end projects and leverage its position as a leading internet creative services provider. However, it faces issues of staff retention and retaining its technology agnostic stance.
Abstract: One of the biggest challenges businesses face today in the area of human resources is the recruitment and retention of skilled talent. Combining a talent management strategy with an integrated talent management system can help ensure you have the right people in place to meet your organization’s needs.
Abstract: Part of Made2Manage Systems acquisition strategy includes taking on a more global presence through acquisition of non-US companies that offer software, services, and support, particularly companies that sell direct into non-US countries, although not limited to that. Its growth strategy states that it plans to grow organically via new system sales, customer sales, and customer retention, and also growth via acquisition.
Abstract: Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to former ERP stardom given the company's recent product enhancements, new partnerships and customer base retention/expansion initiatives?