In today’s competitive market, creating and maintaining successful customer relationships is vital. That’s why everyone involved with the customer must work together as a team. In most companies, sales, engineering, and marketing often use separate systems—causing communication gaps
in customer support. Discover how sharing information through integrated customer relationship management (CRM) can help bridge those gaps
. PubDate: 3/4/2008 11:44:00 AM
Abstract: A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.
Abstract: Mariano Bernárdez, expert in performance improvement, was interviewed in Buenos Aires (Argentina) by Learning Review's Verónica Inoue. Inoue asked Bernardez about his new book, Tecnología del Desempeño Humano (Human Performance Technology), and how this issue affects the Latin-American market.
Abstract: The US Family and Medical Leave Act (FMLA) of 1993 was enacted to grant employees family and temporary medical leave, under certain circumstances. Thus, employers are at risk of losing costly court battles if they are failing to ask the right questions about their corporate leave procedures. Are your policies really protecting your organization from FMLA litigation?
Abstract: Companies relying on manual implementation and support for lean and world class methodologies risk losing corporate consciousness. Avoid the pitfalls of lost information and flexibility; place value on performance gaps and create matrixes of tools and applications to prioritize issues.
Abstract: Yantra appears to be ahead of the pack in applications for distributed order processing and related needs, but it is far from a household name. For Yantra to progress to the position in the market justified by its product offerings, marketing gaps need to be addressed.
Abstract: Click Commerce, a provider of partner relationship management (PRM) software for the Global 2000 companies, announced it reached an agreement in principle to acquire Allegis Corporation. However, despite a good fit at first glance and improved cross-selling opportunity, some challenges and product gaps are yet to be overcome.
Abstract: Having garnered cash amounting to the GDPs of many developed countries, software giant Microsoft has treated itself with another 'billion plus' acquisition of its long-term partner and recent competitor, Navision, a business application provider for the mid-market. Will this move fill the gaps of earlier Great Plains' acquisition and further alienate Microsoft from a slew of other enterprise applications partners competing in the same space.
Abstract: Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg. However, despite a good fit, enlarged customer base, and improved cross-selling opportunity, some challenges and product gaps will have to be overcome.
Abstract: Customer relationship management (CRM) best practices aren’t well recognized by many companies. Disappointment with CRM systems usually results from poor strategies that don’t focus on a specific set of business capabilities to increase revenues or reduce costs. How well does your company stack up? Learn about CRM best practices, pinpoint the best opportunities for quick wins, and build an action plan to close the gaps.
Abstract: Does your company know the competencies it has and those it needs to support business growth? TEC analyst Sherry Fox looks at how a competency-based approach can help you develop competency models for all your positions, map and evaluate your workforce’s competencies, identify and close critical gaps in skills, as well as improve your overall job placement capabilities and competency development for organizational success.
Abstract: It’s not just operating talent and facilities that win business for logistics service providers. Every community of clients, customers, suppliers, and carriers must work together to fulfill perfect orders. However, few supply chain communities consist entirely of companies with top-notch supply chain applications. Learn how a software-as-a-service (SaaS) solution can help fill the gaps—and increase value to your clients.
Abstract: Buying a software solution that doesn’t closely fit your business processes significantly impacts the time and money your company needs to make it work. There are particular challenges in using a generic enterprise resource planning (ERP) system for the printing and packaging industry. Read about the functional gaps to consider when choosing an ERP system, and how to use it to lower your total cost of ownership (TCO).
Abstract: The procure-to-pay (P2P) environment has become a major challenge for companies adopting global sourcing and distribution as a strategic component of their business. And the increase in global trade has shifted their focus from manufacturing efficiency to global supply chain efficiency. Discover what the current P2P gaps in global commerce management solutions are and what can be done to deliver optimal P2P capabilities.
Abstract: It’s not enough to develop a strategy for your enterprise; real success comes from effective execution of that strategy. Prioritization, improvement, and control are the key steps involved in enterprise strategy execution. But before leaping right into deployment, you might need a few more details. Learn how planning your objectives and fixing performance gaps gives you control of improvement gains—now and in the future.
Abstract: Slowdowns, scalability issues, and security gaps hit Web applications where it hurts. Data center consolidations put distance between application servers and users—producing long round-trips and slow response times. Luckily, there is a solution. Deploying a wire-speed application system—in a unified single-platform design—boosts response times, improves infrastructure scalability, and safeguards against security threats.
Abstract: Industry today demands more quality of manufacturers, and as such, ISO 9001—the yardstick by which quality products and services are measured—is forcing more and more companies to become ISO-certified. However, companies can use a browser-based tool to help bridge any information gaps they may encounter during the process—and to give them the head start they need to intelligently manage their ISO certification.
Abstract: Workforce planning allows an organization to determine if it has the right capability to deliver on business objectives, and enables it to maximize return on talent investments. By deploying a structured workforce planning process, organizations gain new insights and metrics about present and future workforce gaps. This will transform the talent management approach from reactive to proactive.
Abstract: Gaps between enterprise resource planning (ERP) functionality and best-of-breed applications are diminishing rapidly. Deciding between the two may thus come down to overall IT strategy. If it is already segmented, it makes sense to add best-of-breed applications for specific operational areas. However, if a more rationalized common operating platform is the strategy, there are compelling arguments for supply chain ERP.